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FAQ

MY GARAGE DOOR COMES DOWN A FEW INCHES, THEN IMMEDIATELY GOES BACK UP. WHAT’S WRONG?

PHOTO EYES: What the issue likely is would be a photo eyes issue; the safety devices at the bottom of your door opening that stop the door from coming down if there is something in the way. If you can press and hold the wall station button and the door closes all the way, the photo eyes need to be adjusted or fixed. If this does not solve the issue, please contact us to schedule a service call.

SPRINGS: When the springs on a door break, it can cause the door to not function properly. On Garages Unlimited installations, these are torsion springs at the top of your door when it is in the down position. A break will be readily visible and we can get our Service Team to you as soon as possible to replace them. If it was installed by another company then there may be other springs at work, including extension springs that will be along the horizontal track, and springs that are encased and not visible (usually a TorqueMaster). These may require a visit by one of our service technicians to accurately assess and quote a cost for repair or replacement.

HOW DO I PROGRAM MY KEYPAD / REMOTE?

The answer to this question depends on the brand of motor. Contact us and we’ll help you out!

DO I NEED TO HAVE ANYTHING SET UP OR READY ON THE DAY OF MY REPAIR, REPLACEMENT OR NEW INSTALLATION?

If Garages Unlimited is replacing an existing door (or two!), it would be essential for the space behind and beside the opening to be cleared for our team. They will need to be working around the opening, as well as back from the opening on the ceiling/trusses to install the track, sections, springs and hardware. Having the entire space cleared will help our teams be safe and accurate with your installation!

For repair, please ensure that the area below or around the item to be repaired or replaced is cleared. It’s important for the technicians to have easy access in order to provide you with their best assessment!

With NEW Garage Door Installation, the area should already be quite clear and ready for door installation. It will help our team greatly if we are able to see the space before drywall goes up to assess appropriate backing and blocking – ask us for a quick diagram to clearly lay out how best to frame your new construction for door installation!

THERE IS WEATHER INFILTRATION UNDER / AROUND MY DOOR! WHAT CAN I DO?

This could be as easy as having Garages Unlimited replace your bottom astragal (the strip of rubber at the bottom of your door), or you may have some more complicated door problems. This situation is best assessed by one of our technicians on our Service Team, Contact Us for a visit by one of our experienced technicians.

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